Reach out to us
Need help? Our support team is ready to assist with questions, account-related issues, technical concerns or general feedback. Contact us for help with deposits, withdrawals, verification, game access or promotional queries. For urgent matters use live chat; email works well for account documents and follow-up. Our agents are available in multiple languages and across platforms. You can also request account closure or document uploads via email.
| Department | Contact |
|---|---|
| Customer support | Live chat or [email protected] (24/7 for urgent issues) |
| General enquiries | [email protected] (billing, verification and non-urgent requests) |
| Affiliate enquiries | [email protected] (partner applications and tracking) |
| Phone | +1 416 732 9841 (Mon-Fri support line) |
| Working hours | Live chat 24/7; Phone Mon-Fri, 09:00-18:00 ET |
Email Support
Email is the fastest way to handle detailed requests, account issues or cases that need documents or explanations. Please send your message to [email protected] with a clear subject line, your account username and up-to-date contact details. Including concise attachments or reference numbers helps us avoid delays and speeds up a full response.
Contact Form
Response Time
Our support team aims to reply quickly. Most inquiries are answered within one business day, while simple live-chat questions are usually handled immediately. Complex cases such as KYC checks or payment investigations can take longer depending on details and third-party response times. If you need faster help, please use live chat for the quickest turnaround.
Feedback
We value your feedback. If you have suggestions or ideas to improve the site, please send them to us or use the feedback form. Every message is read and taken into account to refine features, promotions and the overall user experience. Your input helps us make the site clearer, faster and more enjoyable for Canadian players.