User Terms and Conditions
This page sets out the terms and conditions that govern your use of Slotroyals. It explains the basic rules that apply to opening and maintaining an account, using our services, and participating in promotions. We describe the relationship between you and us in clear, practical terms so you know what to expect when you play, deposit or request a withdrawal.
Account responsibilities
You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs while your account is active. Only one account per person is permitted. You must provide accurate and up-to-date personal details and notify us promptly if your contact information changes. We may suspend or close accounts showing suspicious activity, breach of these terms, or evidence of fraud, collusion or chargeback abuse.
Account verification is required before withdrawals are approved. You may be asked to provide identification documents, proof of address and other information. Until verification is complete, withdrawal requests may be placed on hold.
Eligibility requirements
To open an account you must be legally permitted to gamble in your place of residence. We do not accept accounts from jurisdictions where our services are prohibited. It is your responsibility to determine whether participation is lawful where you live. Minors and other prohibited persons must not register or play.
Acceptable platform use
Use of Slotroyals must be lawful and in good faith. Prohibited behaviour includes account sharing, using automated tools or bots, multi-accounting, collusion, money laundering, and attempting to manipulate game outcomes. Any attempt to take unfair advantage of promotions or system errors may result in account restrictions, forfeiture of winnings and closure.
General bonus and promotion rules
Promotions are subject to specific terms which apply in addition to these general rules. Bonuses typically require an opt-in at the time of deposit and carry wagering requirements, max bet limits while wagering, and expiry dates. Examples of wagering terms reported by third parties include 35x or 40x on bonus funds and a 5x follow-up requirement tied to some free-spin wins; actual rates may vary by promotion and will be set out in the applicable offer terms. Bonus balances, free spins and promotional prizes are non-transferable and may be voided if the promotion terms are breached.
Deposits and withdrawals
We accept a range of payment methods including major debit and credit cards, popular e-wallets, Apple Pay, Google Pay and selected cryptocurrencies where available. Local payment options such as Interac or Visa Debit may be supported depending on region. Minimum deposit amounts generally start at $10, and some promotions require a minimum first deposit (for example $20) to qualify.
Withdrawals are processed after verification and are subject to internal limits. Typical account-level caps may apply - for example approximately $1,500 per day, $4,500 per week and $15,000 per month for many accounts - and can be adjusted for VIP players at our discretion. Processing times depend on the method chosen and may take additional banking time beyond our internal approval.
Dispute resolution
If you have a dispute, please contact our support team via live chat or by email at [email protected]. We will investigate and respond as quickly as possible. Where issues are not resolved through our support channels, available escalation or independent complaint options may vary and will be explained on request; please note that statutory or regulatory avenues depend on local law and are not specified here.
Updates to terms and conditions
We may update these terms from time to time. Material changes will be posted on this page and will take effect when published. It is your responsibility to review the terms periodically. Continued use of Slotroyals after changes are posted constitutes acceptance of the updated terms.